VORXS warrants its workmanship under a Limited Labor Warranty. The summary below is taken directly from our Master Terms and Conditions and Limited Labor Warranty Agreement.
Labor performed during the installation and replacement of new HVAC systems is warranted to be free from defects in workmanship for one (1) year from the official installation date.
A limited labor warranty of one (1) year is provided exclusively for the workmanship related to the ducting installed.
If the exact same original diagnosed issue recurs within 30 days, it will be resolved at no additional labor cost, provided the original repair was completed exclusively by VORXS.
VORXS provides no warranties regarding the equipment itself. The Client's sole remedy for defective equipment or parts lies with the equipment manufacturer.
VORXS provides no warranty whatsoever, express or implied, for used HVAC equipment. The sale of used equipment is strictly on an "as is, where is" basis.
The Contractor makes no warranties regarding the equipment itself. For a manufacturing defect, the Client's recourse is governed exclusively by the manufacturer's parts warranty.
The Client is solely responsible for registering the equipment and complying with the manufacturer's terms.
To initiate a claim for manufactured defects, contact the manufacturer and provide all necessary documentation.
The manufacturer will autonomously assess the claim and determine coverage. VORXS is not liable for the manufacturer's warranty decision or claim timeline.
The Client acknowledges that failure to perform the following maintenance may void the labor warranty.
Schedule professional maintenance at least once per year.
Change or clean air filters every one to three (1–3) months.
Keep all outdoor condensing units free of debris and vegetation.
The Labor Warranty explicitly does not cover, and is immediately and automatically voided by, the following conditions.
Including failure to perform recommended maintenance.
Including power surges, severe weather events, or other Acts of God.
The Client is solely responsible for maintaining preventive pest control.
Any modification to the system performed by anyone other than VORXS or its authorized representatives.
Routine maintenance is not covered under the labor warranty.
During the warranty period, only VORXS or its authorized representatives may perform repairs. Unauthorized repairs performed by others shall result in the immediate and permanent voidance of the VORXS labor warranty.
The VORXS Labor Warranty is transferable to a new homeowner upon the sale of the property at no charge, provided the following requirements are strictly met.
Written notification of the property sale must be provided to VORXS within thirty (30) days of the closing date.
The new homeowner must provide all necessary contact and ownership information along with verifiable proof of the original system purchase.
Transfer of the manufacturer's parts warranty is contingent on the manufacturer's specific policy and may include a separate fee imposed directly by them.
If VORXS is required to process documentation or registration with the manufacturer for the transfer, an administration fee will be charged. The new homeowner will be informed of the exact applicable fee at the time the transfer request is submitted.
To ensure efficient and timely resolution, all claims regarding defects or issues covered under this Warranty must be formally reported to the Contractor in writing within thirty (30) calendar days of the date the Client first discovered or reasonably should have discovered the defect. Failure to report within this period may result in the denial of the claim.
Not sure where to start? Call us first — we'll walk you through it, then help you submit the formal written claim in time.
Everything on this page is summarized from the VORXS Master Terms and Conditions and Limited Labor Warranty Agreement.