Who this applies to
At VORXS Heating & Air Conditioning ("VORXS," "we," "our," or "us") — the trade name of Albert Hernandez doing business as VORXS Heating & Air Conditioning — we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request HVAC services, or otherwise communicate with our company.
By using our website, requesting service, or contacting us, you agree to the practices described below.
Information we collect
When you contact VORXS through our website, forms, phone calls, text messages, email, social media, or scheduling software, we may collect information including:
- Your name
- Phone number
- Email address
- Service or billing address
- Information related to your HVAC service request
- IP address and browser/device information
- Website usage and interaction data
We may collect this information when you interact with us through:
- Contact forms
- Service request forms
- Estimate request forms
- Online booking forms
- Phone calls
- Emails
- Social media interactions
- Meta (Facebook & Instagram) lead forms
- Google Business Profile interactions
- Customer review platforms
We use this information to:
- Schedule appointments and dispatch our technicians
- Provide HVAC repair, maintenance, and installation services
- Send estimates and invoices
- Improve customer support
- Improve website performance and user experience
- Send maintenance reminders, promotions, or service updates
Text messages & communications
When you submit your information through our website or contact us directly, you consent to receive phone calls and emails from VORXS Heating & Air Conditioning regarding scheduling, estimates, appointment reminders, customer support, and service updates.
Text messages are separate. We send text messages only to people who have specifically opted in to our mobile messaging program, as described below. Submitting a form on this website does not by itself enroll you in text messaging, and other forms on this site that collect a phone number are not text-message opt-in methods.
Our mobile messaging program
VORXS operates a mobile messaging program (the "Program") that sends SMS notifications, appointment and service alerts, and occasional marketing communications to customers who have opted in to receive them.
How you opt in
Where a VORXS form or booking flow presents an applicable SMS consent option, you may voluntarily opt in to receive text messages by providing your mobile number and selecting the applicable consent checkbox. Any such consent option is optional, is unchecked by default, and is separate from accepting our Terms and this Privacy Policy — you can submit the form without opting in to text messages, and submitting a form that does not present an SMS consent option does not enroll you in text messaging. Separately, you may always ask us directly, by phone, email, or in person, to begin texting you.
By providing your mobile phone number, you agree to receive recurring mobile messages from us at that number, even if the number is registered on any state or federal "Do Not Call" list. You confirm that the number you give us is a valid mobile number that you own or are authorized to use. If your number changes, or you are no longer the owner or authorized user of it, please notify us promptly at (657) 274-8597.
How you opt out, and how to get help
Participation in the Program is completely voluntary and is never required to make a purchase from us. You may opt out at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message from us. We will send a one-time confirmation and then stop texting you. You may continue to receive messages for a short period while we process the request. Reply HELP to any message for assistance, or email customerservice@vorxs.com. To rejoin later, simply sign up again the same way you did the first time.
- Message and data rates may apply, both for messages we send to you and messages you send to us.
- Message frequency may vary.
- Consent to receive messages is not required as a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
- For questions about your text plan or data plan, contact your wireless provider.
We may modify or cancel the Program or any of its features at any time, with or without notice. If we change the telephone number we use to send messages, we will notify you; requests sent to a number we no longer use may not reach us.
Third-party services we use
To help operate our business, run our website, and improve customer experience, VORXS may use trusted third-party platforms and providers, including:
- Housecall Proscheduling, dispatching, customer management, estimates, invoices, appointment communication, service reminders, and payment processing integration
- Stripesecure payment processing for invoices, deposits, and customer payments
- Google servicesGoogle Analytics, Google Search Console, Google Maps, Google Business Profile, Google Reviews, Gmail, advertising services, and website performance monitoring
- Meta Platforms (Facebook & Instagram)advertising, lead generation forms, remarketing, analytics, embedded social content, and marketing communications
- Yelpbusiness listings, customer reviews, customer engagement, and business profile services
- Vercelwebsite hosting, website delivery, website security, content delivery, and performance optimization
- GitHubwebsite source code management, version control, development workflow, and deployment management
- Email communication providerscustomer communications, appointment notifications, estimates, invoices, service updates, and support communications
- Elfsightembedded website widgets, including our Instagram feed, Google Maps, customer review displays, and accessibility tools
- Website analytics and performance toolstools used to measure website performance, visitor interactions, and service improvements
These providers only receive the information necessary to perform the specific service we've engaged them for. Each operates under its own privacy policy.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Sensitive information submitted through our website is encrypted wherever possible. Access to personal information is limited to authorized team members who need it to perform their job. That's the whole VORXS family, and no one else.
Please know that no method of transmitting or storing information over the internet is completely secure. While we work hard to protect your information, we cannot guarantee that it is 100% secure at all times.
Third-party links & embedded content
Our website may contain embedded content or links to third-party platforms such as Instagram and Facebook feeds, Google Maps, Yelp reviews, financing partners, or other social media platforms. We're not responsible for the content or privacy practices of those websites. When you interact with embedded content, the third party may collect data about your interaction the same way it would if you visited their site directly.
Children's privacy
Our website and services are intended for a general adult audience and are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently received information from a minor, please contact us so we can remove it.
Your privacy rights
Depending on where you live, you may have rights regarding your personal information, including:
- Requesting access to the information we hold about you
- Correcting inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
To exercise any of these rights, contact us directly using the information below. We'll respond promptly and won't make you jump through hoops.
Contact us about your privacy
Questions about this policy or about how we handle your information? Reach out:
- Company
- VORXS Heating & Air Conditioning
- Legal name
- Albert Hernandez doing business as VORXS Heating & Air Conditioning
- Phone
- (657) 274-8597
- Website
- vorxs.com
- Address
- 1912 N Broadway Suite 104,
Santa Ana, CA 92706
Changes to this Privacy Policy
VORXS reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we'll post the updated policy here with a revised effective date. We recommend reviewing this page periodically so you're aware of how we protect your information.