Privacy Policy.

Who this applies to

At VORXS Heating & Air Conditioning ("VORXS," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request HVAC services, or otherwise communicate with our company.

By using our website, requesting service, or contacting us, you agree to the practices described below.

Information we collect

When you contact VORXS through our website, forms, phone calls, text messages, email, social media, or scheduling software, we may collect information including:

• Your name
• Phone number
• Email address
• Service or billing address
• Information related to your HVAC service request
• IP address and browser/device information
• Website usage and interaction data

We may collect this information when you interact with us through:

• Contact forms
• Service request forms
• Estimate request forms
• Online booking forms
• Phone calls
• Emails
• Social media interactions
• Meta (Facebook & Instagram) lead forms
• Google Business Profile interactions
• Customer review platforms

We use this information to:

• Schedule appointments and dispatch our technicians
• Provide HVAC repair, maintenance, and installation services
• Send estimates and invoices
• Improve customer support
• Improve website performance and user experience
• Send maintenance reminders, promotions, or service updates

Third-party services we use

To help operate our business, run our website, and improve customer experience, VORXS may use trusted third-party platforms and providers, including:

• Housecall Proscheduling, dispatching, customer management, estimates, invoices, appointment communication, service reminders, and payment processing integration
• Stripesecure payment processing for invoices, deposits, and customer payments
• Google servicesGoogle Analytics, Google Search Console, Google Maps, Google Business Profile, Google Reviews, Gmail, advertising services, and website performance monitoring
• Meta Platforms (Facebook & Instagram)advertising, lead generation forms, remarketing, analytics, embedded social content, and marketing communications
• Yelpbusiness listings, customer reviews, customer engagement, and business profile services
• Vercelwebsite hosting, website delivery, website security, content delivery, and performance optimization
• GitHubwebsite source code management, version control, development workflow, and deployment management
• Email communication providerscustomer communications, appointment notifications, estimates, invoices, service updates, and support communications
• Elfsightembedded website widgets, including our Instagram feed, Google Maps, customer review displays, and accessibility tools
• Website analytics and performance toolstools used to measure website performance, visitor interactions, and service improvements

These providers only receive the information necessary to perform the specific service we've engaged them for. Each operates under its own privacy policy.

Cookies & analytics

Our website may use cookies, analytics tools, and similar tracking technologies to:

• Analyze website traffic
• Improve website functionality
• Understand how visitors use the site
• Improve advertising and marketing campaigns
• Remember your preferences between visits

You can disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the site.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Sensitive information submitted through our website is encrypted wherever possible. Access to personal information is limited to authorized team members who need it to perform their job. That's the whole VORXS family, and no one else.

Please know that no method of transmitting or storing information over the internet is completely secure. While we work hard to protect your information, we cannot guarantee that it is 100% secure at all times.

Third-party links & embedded content

Our website may contain embedded content or links to third-party platforms such as Instagram and Facebook feeds, Google Maps, Yelp reviews, financing partners, or other social media platforms. We're not responsible for the content or privacy practices of those websites. When you interact with embedded content, the third party may collect data about your interaction the same way it would if you visited their site directly.

Children's privacy

Our website and services are intended for a general adult audience and are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently received information from a minor, please contact us so we can remove it.

Your privacy rights

Depending on where you live, you may have rights regarding your personal information, including:

• Requesting access to the information we hold about you
• Correcting inaccurate information
• Requesting deletion of your information
• Opting out of marketing communications

To exercise any of these rights, contact us directly using the information below. We'll respond promptly and won't make you jump through hoops.

Changes to this Privacy Policy

VORXS reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we'll post the updated policy here with a revised effective date. We recommend reviewing this page periodically so you're aware of how we protect your information.