Who this applies to
At VORXS Heating & Air Conditioning ("VORXS," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request HVAC services, or otherwise communicate with our company.
By using our website, requesting service, or contacting us, you agree to the practices described below.
Information we collect
When you contact VORXS through our website, forms, phone calls, text messages, email, social media, or scheduling software, we may collect information including:
- Your name
- Phone number
- Email address
- Service or billing address
- Information related to your HVAC service request
- IP address and browser/device information
- Website usage and interaction data
We use this information to:
- Schedule appointments and dispatch our technicians
- Provide HVAC repair, maintenance, and installation services
- Send estimates and invoices
- Improve customer support
- Improve website performance and user experience
- Send maintenance reminders, promotions, or service updates
Text messages & communications
By submitting your information through our website or contact forms, you consent to receive phone calls, emails, and text messages from VORXS Heating & Air Conditioning regarding scheduling, estimates, appointment reminders, customer support, promotions, and service updates.
- Message and data rates may apply.
- Message frequency may vary.
- You can opt out of text messages at any time by replying STOP.
- Reply HELP for assistance.
- Consent to receive messages is not required as a condition of purchase.
Third-party services we use
To help operate our business and improve customer experience, VORXS uses trusted third-party platforms and providers, including:
- Housecall Pro — scheduling, invoicing, customer management, and service communication
- Google services — Google Analytics, Google Maps, Google Reviews, Gmail, and advertising tools
- Yelp — business listings and customer reviews
- Instagram & other social media — embedded feeds and content
- Website hosting providers
- Payment processing providers
These providers only receive the information necessary to perform the specific service we've engaged them for. Each operates under its own privacy policy.
Security
We use reasonable, industry-standard security measures to protect your information during transmission and storage. Sensitive information submitted through our website is encrypted wherever possible. Access to personal information is limited to authorized team members who need it to perform their job — that's the whole VORXS family, and no one else.
Third-party links & embedded content
Our website may contain embedded content or links to third-party platforms such as Instagram feeds, Google Maps, Yelp reviews, financing partners, or social media platforms. We're not responsible for the content or privacy practices of those websites. When you interact with embedded content, the third party may collect data about your interaction the same way it would if you visited their site directly.
Children's privacy
Our website and services are intended for a general adult audience and are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently received information from a minor, please contact us so we can remove it.
Your privacy rights
Depending on where you live, you may have rights regarding your personal information, including:
- Requesting access to the information we hold about you
- Correcting inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
To exercise any of these rights, contact us directly using the information below. We'll respond promptly and won't make you jump through hoops.
Contact us about your privacy
Questions about this policy or about how we handle your information? Reach out:
- Company
- VORXS Heating & Air Conditioning
- Phone
- (657) 274-8597
- Website
- vorxs.com
- Address
- 1912 N Broadway Suite 104,
Santa Ana, CA 92706
Changes to this Privacy Policy
VORXS reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we'll post the updated policy here with a revised effective date. We recommend reviewing this page periodically so you're aware of how we protect your information.